Frequently Asked Questions
Everything you need to know about your ALLIES skincare journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.
Are ALLIES products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'View Order' link in your confirmation email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.